THE IMPORTANCE OF SOFT SKILLS READINESS IN THE INTERNSHIP PROGRAM AT THE POST OFFICE: A CASE STUDY OF THE BOGOR POST OFFICE

Abstract

Soft skills are non-technical competencies related to personality traits where this is reflected in a person's behavior both in interactions in social situations, language skills, personal habits, or certain qualities that support optimistic behavior. The better the mastery of Soft Skills, the stronger the personality. someone in facing work challenges or other things. Various studies show that Soft Skills have a positive and significant influence on students' work readiness. This is a qualitative research with a case study approach. Data collection techniques were carried out using semi-structured interviews, non-participant observation and literature study. The research results show that the majority of students who take part in the internship program at PT Pos Indonesia do not have good soft skills. This can be seen from lack of communication skills, lack of time management, lack of proactive initiative, and lack of work ethics which can be an obstacle to implementing internships because it can cause misunderstandings with colleagues, and lack of ability in Teamwork can hinder work.