DIGITAL TRANSFORMATION IN MARKETING: A MULTI-DIMENSIONAL ANALYSIS OF STRATEGIES, CHALLENGES, AND OPPORTUNITIES

Authors

  • Loso Judijanto IPOSS Jakarta, Indonesia Author
  • Al-Amin Universitas Airlangga, Surabaya, Indonesia Author

Abstract

Digital transformation has significantly changed the marketing landscape, forcing companies to adapt quickly to the changing business environment. The review in this research uses literature. The results show that digital transformation has opened up new opportunities for companies to improve their marketing efficiency, personalization, and reach. However, challenges such as data security, customer privacy, and the digital skills gap have also emerged as important issues to overcome. With that said, digital transformation in marketing offers great potential for innovation and business growth, but also requires a careful and strategic approach.

Downloads

Download data is not yet available.

References

Albukhitan, S. (2020). Developing digital transformation strategy for manufacturing. Procedia Computer Science, Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S1877050920306372

Alstyne, M. V., & Parker, G. (2021). Digital transformation changes how companies create value. Harvard Business Review, Query date: 2024-09-15 21:04:53.

Appio, F., Frattini, F., Petruzzelli, A., & ... (2021). Digital transformation and innovation management: A synthesis of existing research and an agenda for future studies. Journal of Product ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1111/jpim.12562

Baiyere, A., Salmela, H., & Tapanainen, T. (2020). Digital transformation and the new logics of business process management. European Journal of ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1080/0960085X.2020.1718007

Bican, P., & Brem, A. (2020). Digital business model, digital transformation, digital entrepreneurship: Is there a sustainable "digital"? Sustainability, Query date: 2024-09-15 21:04:53. https://www.mdpi.com/2071-1050/12/13/5239

Brunetti, F., Matt, D., Bonfanti, A., Longhi, A. D., & ... (2020). Digital transformation challenges: Strategies emerging from a multi-stakeholder approach. The TQM ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1108/TQM-12-2019-0309

Centobelli, P., Cerchione, R., & Ertz, M. (2020). Agile supply chain management: Where did it come from and where will it go in the era of digital transformation? Industrial Marketing Management, Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S0019850119311095

Cichosz, M., Wallenburg, C., & ... (2020). Digital transformation at logistics service providers: Barriers, success factors and leading practices. The International Journal ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1108/IJLM-08-2019-0229

Diener, F., & Špaček, M. (2021). Digital transformation in banking: A managerial perspective on barriers to change. Sustainability, Query date: 2024-09-15 21:04:53. https://www.mdpi.com/2071-1050/13/4/2032

Dwivedi, Y., Hughes, L., Ismagilova, E., Aarts, G., & ... (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agendas for research, practice and policy. International Journal of ..., Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S026840121930917X

Feroz, A., Zo, H., & Chiravuri, A. (2021). Digital transformation and environmental sustainability: A review and research agenda. Sustainability, Query date: 2024-09-15 21:04:53. https://www.mdpi.com/2071-1050/13/3/1530

Firman, F.-. (2018). QUALITATIVE AND QUANTITATIVE RESEARCH. Query date: 2024-05-25 20:59:55. https://doi.org/10.31227/osf.io/4nq5e

Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S0268401220310288

García-Peñalvo, F. (2021). Avoiding the dark side of digital transformation in teaching. An institutional reference framework for eLearning in higher education. Sustainability, Query date: 2024-09-15 21:04:53. https://www.mdpi.com/2071-1050/13/4/2023

Gil-Gomez, H., Guerola-Navarro, V., & ... (2020). Customer relationship management: Digital transformation and sustainable business model innovation. Economic Research ..., Query date: 2024-09-15 21:04:53. https://hrcak.srce.hr/file/370046

Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S0166497220300894

Hanelt, A., Bohnsack, R., Marz, D., & ... (2021). A systematic review of the literature on digital transformation: Insights and implications for strategy and organizational change. Journal of ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1111/joms.12639

Jelahut, F. E. (2022). Various Theories and Types of Qualitative Research. Query date: 2024-05-25 20:59:55. https://doi.org/10.31219/osf.io/ymzqp

Kingsnorth, S. (2022). Digital marketing strategy: An integrated approach to online marketing. books.google.com. https://books.google.com/books?hl=en&lr=&id=acdsEAAAQBAJ&oi=fnd&pg=PP1&dq=digital+transformation+marketing+strategy+challenges+opportunities&ots=Zucp53GCmP&sig=1wKR_2c5UBoeIHPw24IicyFb0Oc

Kitsios, F., & Kamariotou, M. (2021). Artificial intelligence and business strategy towards digital transformation: A research agenda. Sustainability, Query date: 2024-09-15 21:04:53. https://www.mdpi.com/2071-1050/13/4/2025

Klein, V., & Todesco, J. (2021). COVID-19 crisis and SMEs responses: The role of digital transformation. Knowledge and Process Management, Query date: 2024-09-15 21:04:53. https://doi.org/10.1002/kpm.1660

Kraus, S., Jones, P., Kailer, N., Weinmann, A., & ... (2021). Digital transformation: An overview of the current state of the art of research. Sage ..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1177/21582440211047576

Kretschmer, T., & Khashabi, P. (2020). Digital transformation and organization design: An integrated approach. California Management Review, Query date: 2024-09-15 21:04:53. https://doi.org/10.1177/0008125620940296

Li, F. (2020). Leading digital transformation: Three emerging approaches for managing the transition. International Journal of Operations &Production..., Query date: 2024-09-15 21:04:53. https://doi.org/10.1108/IJOPM-04-2020-0202

Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. Journal of Business ..., Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S0148296320306871

Peng, Y., & Tao, C. (2022). Can digital transformation promote enterprise performance? -From the perspective of public policy and innovation. Journal of Innovation &Knowledge, Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S2444569X22000385

Rosário, A., & Raimundo, R. (2021). Consumer marketing strategy and E-commerce in the last decade: A literature review. Journal of Theoretical and Applied Electronic ..., Query date: 2024-09-15 21:04:53. https://www.mdpi.com/0718-1876/16/7/164

Scuotto, V., Nicotra, M., Giudice, M. D., Krueger, N., & ... (2021). A microfoundational perspective on SMEs' growth in the digital transformation era. Journal of Business ..., Query date: 2024-09-15 21:04:53. https://www.sciencedirect.com/science/article/pii/S0148296321000539

Suyitno. (2021). QUALITATIVE RESEARCH METHODS CONCEPTS, PRINCIPLES AND OPERATIONS. Query date: 2024-05-25 20:59:55. https://doi.org/10.31219/osf.io/auqfr

Veldhoven, Z. V., & Vanthienen, J. (2022). Digital transformation as an interaction-driven perspective between business, society, and technology. Electronic Markets, Query date: 2024-09-15 21:04:53. https://doi.org/10.1007/s12525-021-00464-5

Ziyadin, S., Suieubayeva, S., & Utegenova, A. (2020). Digital transformation in business. ..., Challenges and Future 7, Query date: 2024-09-15 21:04:53. https://doi.org/10.1007/978-3-030-27015-5_49

Downloads

Published

2024-07-30

Issue

Section

Articles